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Frequently asked questions

Use the FAQ section to answer your customers' most frequent questions.

Product basics

What is Chillzang?

Chillzang is a melatonin-free, sleep-focused hot chocolate. Each serving combines an organic cacao and cocoa base with a transparent, science-led stack designed to support evening relaxation and better sleep quality over time as part of a healthy lifestyle.

Does Chillzang really help with sleep?

Chillzang is a food supplement, not a medicine, so we cannot promise specific results. What we can say is our formula uses ingredients and doses that have been studied for relaxation, mood support, and sleep quality. Many people notice it feels easier to unwind in the evening and keep a more consistent bedtime when Chillzang is part of a healthy night routine.

Will it make me groggy in the morning?

Chillzang is melatonin-free and does not contain sedating drugs. The formula is designed to support calm and wind-down without a heavy next-day feeling, so the goal is that you wake clear and ready for the day.

Does it contain caffeine?

Chillzang contains cacao and cocoa, which naturally include small amounts of caffeine and theobromine. The overall stimulant load is closer to a few pieces of dark chocolate, and the rest of the formula is designed for a calm, evening-friendly experience.

How to use Chillzang

When should I drink Chillzang?

Most people enjoy Chillzang 30 to 60 minutes before bed. This gives you time to slow down, enjoy the drink, and ease into your nighttime routine.

How do I prepare it?

Add one sachet or 15g of Chillzang to a mug, mix with a small splash of milk or water to form a smooth paste, then top with warm milk or hot water and whisk until rich and creamy. Adjust the liquid to your preferred strength.

Should I use water, milk or a milk alternative?

Chillzang is designed to taste great in water or milk. Water gives a cleaner dark chocolate profile, while milk or a milk alternative adds extra richness. You can choose based on your individual preference.

Can I drink Chillzang every night?

Yes. Chillzang is intended for nightly use. The ingredients and the habit work best when used consistently alongside good sleep basics such as reduced late-night screen time and a regular bedtime.

How long does it take to notice a difference?

Some people notice the wind down effect in the first few nights, especially from ingredients such as L-glycine, L-theanine and magnesium. Others notice more changes after one to two weeks, once ingredients such as affron® saffron have had more time to build up as part of their routine. Sleep is personal, so results vary between individuals.

Can I take Chillzang with my other supplements?

Many people use Chillzang alongside morning routines and general wellness supplements. If you take medication or have a health condition, check with a healthcare professional before adding any new supplement.

Ingredients and quality

What are the key ingredients in Chillzang?

Chillzang is built around an organic cacao and cocoa base plus a sleep-focused stack that includes 3g L-glycine, 200mg L-theanine, 100mg elemental magnesium from a tri-blend, 200mg L-tryptophan, reishi, chamomile, passionflower, and 28mg affron® saffron. We list every ingredient and the dose on our Ingredients page for full transparency.

Does Chillzang contain sugar or artificial sweeteners?

Chillzang has no added sugar and no artificial sweeteners. The gentle sweetness comes from the cocoa system, 3g L-glycine, and a very small amount of debittered stevia.

Does it contain artificial flavours or colours?

No. Chillzang does not use artificial flavours or colours. We use a tiny amount of natural vanilla flavour to soften the cocoa, add gentle warmth and help bring the chocolate notes together without adding sugar.

Is Chillzang gluten free?

Yes. Chillzang is formulated to be gluten free and our manufacturer confirms the oat fibre used in our flavour plating system is certified gluten free. If you are celiac or highly sensitive, please speak with your healthcare professional before trying any new supplement.

Is it vegan or dairy free?

No. Chillzang is not vegan or dairy free. It contains sodium caseinate, a milk-derived protein we chose for a smoother, creamier texture in water or milk.

Is Chillzang non GMO?

Yes. Chillzang is made with non GMO ingredients. We verify this through our suppliers and manufacturing partners.

Where is Chillzang made?

Chillzang is blended and packed with a specialist manufacturer in South Africa and shipped to you through our fulfilment partner.

Is Chillzang third party tested?

Yes. We work with an independent laboratory to test for key safety and quality markers such as microbiology and heavy metals, so you can trust the label matches what is in your cup.

Safety and who it is for

Who is Chillzang for?

Chillzang is for adults who want a simple, comforting nightly drink that supports relaxation and sleep quality without relying on melatonin.

Can children use Chillzang?

No. Chillzang is formulated for adults. If you are considering any supplement for a child or teenager, please speak with a healthcare professional first.

Can I drink Chillzang if I am pregnant or breastfeeding?

If you are pregnant, trying to conceive, or breastfeeding, please consult your doctor or midwife before using Chillzang.

Is it safe to take with medication?

If you take prescription medication, especially for mood, sleep, or the nervous system, please check with your doctor or pharmacist before using Chillzang.

Will I become dependent on Chillzang?

Chillzang does not contain melatonin, sedative drugs or habit forming ingredients. It is built to support your body’s own relaxation and sleep pathways rather than replace them.

Orders, shipping and subscriptions

How many servings are in one box?

Each box contains 30 servings, designed for one month of nightly use.

Where do you ship?

We will launch with shipping within South Africa. We plan to expand to other regions soon. If Chillzang is not available in your country yet, you can join the waitlist and we will let you know when we launch there.

How does the subscription work?

A subscription delivers Chillzang to you monthly so you do not run out. You will be able to manage your subscription through your account.

Can I pause or cancel my subscription?

Yes. You will be able to log in to your account at any time to pause, skip, change the schedule or cancel your subscription before your next renewal date.

What is your refund policy?

Chillzang is a food supplement, so we do not accept returns of opened products. If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery and we will replace it or issue a full refund.