Shipping policy

We ship Chillzang to the regions where it is currently available.

Availability

Shipping availability may vary by country. If Chillzang is not available in your location yet, you can join the waitlist and we will let you know when we launch there.

Free shipping

We aim to offer free standard shipping in the markets we serve. Any current free shipping offer or threshold will be shown at checkout.

Processing time

Orders are typically processed within 1 to 3 business days. During launches, promotions, or peak periods, processing may take slightly longer.

Delivery time

Estimated delivery times vary by location and will be displayed at checkout.

Tracking

Once your order ships, you will receive a confirmation email with tracking details where available.

Address changes

Please double-check your shipping details at checkout. If you need to update an address, contact us as soon as possible at hello@chillzang.com. We cannot guarantee changes once an order has been processed.

Delays

Delivery times are estimates. We are not responsible for delays caused by carriers, customs, weather, or other events outside our control.

Duties and taxes

Depending on your location, duties or import taxes may apply. These are the responsibility of the customer unless stated otherwise at checkout.

Questions

If you have any questions about shipping, contact us at hello@chillzang.com.